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Salary: USD 109,500 - 171,500 / annual
Braze is seeking a Customer Account Executive for Strategic Enterprise accounts based in Austin. In this role, you will own a defined portfolio of existing customer relationships and drive account growth, retention, and expansion. You will serve as the primary account lead, managing all renewal and expansion activities while working closely with cross-functional teams including Customer Success, Solutions Consulting, Services, and Product.
Key responsibilities include:
- Owning a defined set of customer relationships and managing all expansion and renewal activities
- Developing commercial relationships and joint business vision to increase Braze utilization and value
- Creating comprehensive retention strategies with clear roadmaps of joint business value and ongoing growth
- Partnering with cross-functional teams to secure contract renewals and ensure unified account vision across all touchpoints
- Closing account expansion deals including upsell, cross-sell, and net new lines of business
- Educating and activating internal executive stakeholders to operationalize multi-threaded account alignment
- Communicating and evangelizing customer feedback to the Braze product team
- Managing complex technology architecture knowledge within your book of business, including competitive threat awareness and partnership strategies
- Achieving quarterly upsell and renewal targets
- Conducting quarterly whitespace mapping to identify growth opportunities and increase revenue predictability
- Establishing deep knowledge of accounts across all areas: onboarding, success, commercials, procurement, legal, and organizational structure
- Coordinating resources to drive feature adoption and product knowledge development
- Seamlessly transitioning clients from pre-sales through onboarding into ongoing service usage
Braze is the leading customer engagement platform empowering brands to deliver exceptional customer experiences. The platform combines composable intelligence and BrazeAI to enable marketers to activate AI agents, models, and features across every touchpoint for smarter, faster, and more meaningful customer engagement. Braze has been recognized as a Leader in marketing technology by industry analysts and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025.
REQUIREMENTS:
- 10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles
- 5+ years of experience closing and/or managing global relationships with large and complex strategic customers
- Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
- Ability to research accounts, develop a point of view on value your technology can drive, and prioritize global client needs to maximize revenue
- Proven success navigating large organizations and quickly identifying decision makers and decision-making processes for large SaaS investments
- Executive-level business acumen and proven ability to establish credibility as a trusted advisor at top organizational levels
- Proven ability to develop retention strategies to protect client relationships and grow partnerships in highly competitive environments
- Outstanding verbal, written, and stand-up presentation skills with experience owning and presenting value propositions to executive teams
- Ability to handle high-demand clients and multiple competing priorities
- Prior experience with Salesforce.com CRM, Clari, or other CRM tools used to manage sales pipeline
- Excellent organizational skills and time management abilities
- Drive, determination, creativity, and accountability
- Proven ability to quickly get up to speed on new cloud apps and tools
- Proven networking ability in daily life
- Up-to-date on digital trends, especially in mobile, web, and email space
- Ability to travel to customer/prospect sites, marketing events, and company/regional gatherings
- Prior experience in a startup technology company is a plus
