SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 115,500 - 181,000 / annual
Braze is seeking a Customer Account Executive to manage and grow existing relationships within its customer base. You will own specific customer relationships and serve as the primary account lead, working closely with cross-functional teams including Customer Success, Solutions Consulting, Services, and Product to drive account growth, retention, and customer satisfaction.
Key responsibilities include:
- Own a defined set of customer relationships, managing all expansion and renewal activities
- Develop commercial relationships and joint business vision to increase Braze utilization and value
- Create comprehensive retention strategies with clear roadmaps of joint business value and ongoing growth
- Partner with cross-functional teams to secure contract renewals and ensure unified account vision across all touchpoints
- Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business
- Educate and activate internal executive stakeholders to operationalize multi-threaded account alignment
- Communicate and evangelize customer feedback to the Braze product team
- Document and manage complex technology architecture knowledge within your book of business, including awareness of competitive threats and critical partnership strategies
- Achieve quarterly upsell and renewal targets
- Coordinate resources to drive feature adoption
- Develop and maintain deep Braze and Braze Ecosystem product knowledge
- Establish comprehensive knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure)
- Proactively analyze customer product usage, develop whitespace analysis, and identify growth opportunities
- Conduct quarterly whitespace mapping to increase revenue predictability
- Work with Customer Success and OTS to seamlessly transition clients from pre-sales through onboarding into ongoing service usage
About Braze: Braze is the leading customer engagement platform empowering brands to deliver exceptional customer experiences. Built on composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint for smarter, faster, and more meaningful customer engagement. The company has been recognized as a Leader in marketing technology by industry analysts and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze is headquartered in New York with offices globally including Chicago.
Requirements:
- 10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles
- 5+ years of experience closing and/or managing global relationships with large and complex strategic customers
- Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
- Ability to research accounts, develop a point of view on value your technology can drive, and prioritize global client needs to maximize revenue
- Proven success navigating large organizations and quickly identifying decision makers and decision-making processes for large SaaS investments
- Executive-level business acumen and proven ability to establish credibility as a trusted advisor at top organizational levels
- Proven ability to develop retention strategies to protect client relationships and grow partnerships in highly competitive environments
- Outstanding verbal, written, and stand-up presentation skills with experience owning and presenting value propositions to executive teams
- Ability to handle high-demand clients and multiple competing priorities
- Prior experience with Salesforce.com CRM, Clari, or other CRM tools to manage sales pipeline
- Excellent organizational skills and time management abilities
- Drive, determination, creativity, and accountability
- Proven ability to quickly get up to speed on new cloud apps and tools
- Proven networker in daily life
- Up-to-date on digital trends, especially in mobile, web, and email space
- Prior experience in a startup technology company is a plus
- Ability to travel to customer/prospect sites, marketing events, and company and regional gatherings
