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Okta is seeking a Customer Acceleration Product Manager to own the product strategy and execution for its customer education offerings. In this role, you'll serve as the product owner for Okta's education subscription platform, managing the backlog, defining requirements, and prioritizing improvements based on customer needs, business goals, and data insights.
Key responsibilities include:
• Own the education subscription product roadmap, managing the backlog and ensuring a seamless customer journey across the public learning catalog and subscription experience.
• Translate product and GTM strategy into actionable education initiatives by partnering with Product and PMM teams to equip the Customer Content team with insights needed for training, certifications, and community experiences aligned with product releases.
• Execute targeted adoption programs that increase awareness, engagement, and adoption in partnership with Digital Growth, Marketing, and Customer First teams.
• Define and measure impact by establishing success metrics for education offerings and building reporting that connects learner engagement to customer health metrics (adoption, retention, expansion).
• Optimize the customer learning journey by identifying friction points and advocating for improvements that help customers find and access education resources at the right moment.
• Connect education to the broader customer success journey by collaborating with Customer Acceleration leadership to evolve how education, success packages, and related offerings work together.
You'll work cross-functionally with Product, Marketing, Customer Content, Field Sales, and Customer Success teams. The role requires strong product management fundamentals, data-driven decision-making, customer research skills, and the ability to translate complex technical concepts for diverse audiences. Experience with LMS platforms, product analytics, post-sales environments, subscription products, and identity/security products is preferred.
