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Cyera is hiring a Customer Success Engineering Manager to lead a small team and drive customer adoption and retention for its AI data security platform. The role combines people management with hands-on technical leadership—you'll manage a team while also serving as a player-coach, directly supporting customers and contributing to projects.
You will serve as the primary technical expert and trusted advisor for customers, guiding them from onboarding through expansion. Key responsibilities include:
• Leading and mentoring a small customer success team while also supporting customers directly
• Acting as the principal point of contact for technical guidance and escalations
• Driving customer adoption through effective onboarding, training, and consultative use-case design
• Conducting Quarterly Business Reviews and developing joint success plans with customers
• Proactively monitoring customer health and usage indicators, identifying and resolving blockers
• Troubleshooting technical issues and ensuring smooth platform operation
• Advocating for customer feedback and influencing Cyera's product roadmap
• Mentoring team members and fostering knowledge sharing across the organization
• Participating in hiring and talent identification for the customer success team
The role requires 25–50% annual travel to engage directly with clients. You'll work at the intersection of technical expertise, customer strategy, and team leadership, making a measurable impact on how Fortune 1000 enterprises adopt AI securely.
REQUIREMENTS:
The posting does not explicitly state years of experience, education, or certifications. However, the role expects:
• Deep technical knowledge of data security and AI platforms
• Proven ability to manage and mentor teams
• Strong customer-facing and communication skills across all organizational levels
• Experience with consultative selling and use-case design
• Ability to troubleshoot technical issues and serve as a platform expert
• Willingness to travel 25–50% annually
