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Salary: USD 109,000 - 143,000 / annual
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services through a vertically integrated platform. The company has helped millions of patients across the US since 2017 and is recognized as a top workplace in healthcare.
As Creative Operations Manager - Paid Social, you will support the efficient management and delivery of creative projects across Ro's Body/weightloss paid social channels. You'll partner with creative, marketing, and cross-functional teams to ensure projects move smoothly from concept to launch, balancing creative excellence with operational efficiency. This role reports to the Associate Director, Creative Operations.
Key responsibilities include:
- Coordinating paid social creative production logistics, managing timelines, organizing assets, and supporting vendor/freelancer onboarding for the weight loss/Body pillar
- Supporting workflow management across Body paid social, tracking deliverables, timelines, and feedback loops to ensure on-schedule completion
- Overseeing creative resource allocation for Body/weightloss paid social campaigns in collaboration with Project Managers and the Associate Director
- Ensuring high-quality paid social creative delivery with attention to detail on assets, copy, formats, specifications, and versions
- Partnering closely with Body Creative Directors, Marketing, and Growth teams on priorities, status updates, and feedback cycles
- Contributing to scalable processes and templates that enhance team efficiency and consistency
- Maintaining accurate documentation including project trackers, production calendars, and reporting dashboards
- Identifying potential blockers early to keep creative initiatives moving forward
Workplace: Hybrid. For tri-state (NY) area employees, in-person collaboration required Tuesdays and Thursdays at HQ. For those outside tri-state, in-person collaborations throughout the year during team on-sites.
Requirements:
- 6-8 years of relevant experience in creative project management, production coordination, or operations within an in-house creative or agency setting
- Excellent organizational and project management skills with ability to turn complex projects into actionable steps
- Strong understanding of paid social creative workflows from brief and concepting through production, review, approval, and launch
- Genuine passion for paid social and performance creative; interest in how creative, media, audience, and performance drive business results
- Proactive, detail-oriented, thrives in fast-paced environment with shifting priorities
- Experience working cross-functionally with creative, marketing, and production teams
- Comfortable managing spreadsheets, timelines, and budgets with strong working knowledge of Airtable, Figma, and G-Drive
- Exceptional communicator who builds trust through clarity, empathy, and collaboration
