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Salary: USD 110,000 - 130,000 / annual
Peregrine Technologies, backed by leading Silicon Valley investors, is seeking a Customer Advocate to own all customer relationships throughout contract lifecycle. You will serve as the primary interface between customers and the Peregrine team, representing the customer voice to engineers while supporting agencies with platform updates, workflows, and features.
The role focuses on full user adoption and long-term relationship building. You'll interpret complex data sources—including dashboards, metrics, and onsite visits—to ensure all users maximize value from Peregrine's AI-enabled platform. Your responsibilities include solving challenging customer problems, unlocking new value propositions, navigating internal roadblocks, and partnering with teams to develop case studies and success stories.
This is a field-based position covering Florida's Region 6 (Sarasota, Hardee, De Soto, Charlotte, Lee, Collier, Hendry, Glades, Highlands, and Okeechobee counties) with weekly onsite visits and ~60% travel required across the region. You'll be an active listener, creative problem-solver, and proactive advocate for customer success.
Ideal candidates bring 3-7+ years of direct experience supporting customer adoption of technical software solutions. Prior work with law enforcement, public safety, or military organizations is strongly preferred. You should have significant enterprise software experience, excellent relationship-building skills, and a track record of zero churn and positive net revenue retention. The ability to communicate technical and non-technical concepts to diverse audiences is essential.
