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Salary: USD 100,000 - 110,000 / annual
Cape is America's privacy-first mobile carrier founded in 2022, building a secure network from the ground up to protect user privacy and security. The company recently closed Series C funding in March 2026 and is scaling rapidly.
As a Consumer Operations Analyst, you will be Cape's frontline customer success team member, handling critical customer touch points and high-volume technical workflows. You are responsible for managing complex customer interactions, technical troubleshooting, and building the operational infrastructure to scale Cape's operations.
Key responsibilities include:
- Build scalable solutions by identifying manual bottlenecks and collaborating with engineering to create automated, efficient tools
- Champion customer needs by providing direct input to engineering on trends impacting customers in the field
- Drive mobile quality assurance by acting as a critical internal tester for mobile applications, identifying bugs and providing feedback
- Own operational outcomes by rapidly learning new processes and taking full accountability for their success
- Manage device inventory and supply chain, serving as a key operator across the device sales shop, confirming manufacturer compatibility, and managing hundreds of thousands to millions of dollars in monthly inventory
- Own carrier and OEM relationships by maintaining direct touchpoints with carriers, Google, Apple, and other partners to resolve technical and account issues
- Support fraud response by identifying and responding to fraud trends and ensuring Cape's response processes remain effective
You will be the voice of Cape's customers, closing the loop between field operations and engineering teams. You'll surface issues, drive fixes, and confirm resolution with customers, helping build one of the best-supported networks in the industry. As Cape grows, you will transition from executing tasks to building the team and scalable playbooks that power operations.
REQUIREMENTS:
- Strong verbal and technical communication skills; ability to lead technical conversations with engineers and customers with clarity, authority, and empathy
- "Star player" mindset with ability to handle high-volume tasks and multitask across multiple customer issues simultaneously
- Leadership potential with experience (or clear desire) in managing people and workflows; you want to build a team, not just work solo
- Bachelor's degree or equivalent experience in business, operations, national service, or related field (preferred)
- Proven track record in a fast-paced operations role, customer support, or executing high-volume technical tasks
BONUS QUALIFICATIONS:
- Experience with supply chain, logistics, eCommerce, or telecommunications workflows
- Experience with basic product quality assurance, specifically mobile app testing and bug tracking
- Familiarity with mobile device troubleshooting, command line, radio communications, or other technical flows
