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Doxel is transforming the construction industry with computer vision and AI-powered real-time visibility into project progress, risk, and execution. The company's platform helps teams detect issues early, reduce waste, and deliver projects on average 11% ahead of schedule with up to 16% savings on monthly cash flow. Trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton, Doxel is backed by Insight Partners and Andreessen Horowitz.
As a Construction Client Manager, you will serve as a trusted advisor to Doxel's strategic customers, working directly with general contractors and advanced owners to drive technology adoption and maximize customer success. You will build strong relationships across all levels—from field teams to VPs of Construction responsible for billions in capital expenditure—and guide them through the adoption of Doxel's platform to improve efficiency and drive industry evolution.
Your responsibilities include:
- Act as a subject matter expert on Doxel's products and capabilities
- Conduct monthly and quarterly business reviews with executive stakeholders
- Lead site visits, trainings, and discovery sessions with customers' field teams at major commercial construction projects
- Document feature requests, validate bugs, and escalate technical issues to engineering
- Gather customer feedback to identify trends, pain points, and areas for improvement
- Build best practices and FAQs to support consistent customer success
- Foster universal adoption of the Doxel platform across customer organizations
- Triage and escalate high-priority customer situations
Success in this role means becoming the go-to expert on Doxel's technology, demonstrating measurable impact to customers at all levels, enabling teams to leverage Doxel's dataset for operational efficiencies, and building rapport through regular site visits and hands-on engagement.
REQUIREMENTS:
- 5+ years in commercial construction industry (project engineer, project manager, scheduler, superintendent, and/or project controls)
- Knowledge of general contractor processes and procedures
- Comfort with modern technology for customer management and communication
- Proactive, self-motivated, and high aptitude for learning new technologies
- Ability to adapt to various work settings and execute with minimal oversight
- Experience operating in ambiguity and wearing multiple hats
- Willingness to travel weekly (up to 50%) to jobsites
