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Handoff is an AI agent platform that helps construction companies automate estimating, streamline operations, and win more work. The platform serves over 10,000 monthly active users and processes $6B in annualized project volume. The company is backed by $25M+ from Y Combinator, Initialized, and Greycroft, with distributed teams across Austin, São Paulo, and Buenos Aires.
As a Construction Account Manager, you will be the primary point of contact for estimating, purchasing, and construction staff at enterprise accounts. You will own the full customer implementation lifecycle, including building and executing 30/60/90 day implementation plans, configuring customer accounts (cost data, product preferences, catalogs, estimate formats, presets), and training customer users at scale.
Key responsibilities include:
- Serve as first-line support, answering customer questions same day and escalating bugs with reproducible steps
- Translate customer requirements and feedback into structured, prioritized specs for the engineering and product teams
- Review customer usage weekly and work through adoption blockers
- Prepare and run customer check-ins and business reviews
- Build repeatable playbooks for onboarding, configuration standards, and support processes
- Train customer users and create scalable training materials
This role bridges customer success, product, and engineering—you'll be responsible for both immediate customer satisfaction and feeding insights back to the product team to drive platform improvements.
REQUIREMENTS:
- Must have personally done takeoffs from drawings and built estimates and material lists (residential or commercial). This is a requirement and will be verified in the take-home assessment.
- End-to-end knowledge of the construction process, including field and installation work. Must understand quantity takeoffs on site, catch missing scope, and explain in customer language.
- Experience training people, supporting accounts, or managing customer relationships. Comfortable presenting to estimators, purchasing staff, or sales reps.
- Strong written communication skills with attention to detail. Ability to translate customer conversations into precise requirements or reproducible bug reports.
- Daily use of AI tools and ability to teach them to others.
- Bonus: experience with takeoff software (PlanSwift, Bluebeam, OST), estimating or construction management platforms (Buildertrend, JobTread, Procore), software implementation or onboarding, procurement/purchasing at material suppliers, or working alongside product or engineering teams.
