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Wise is a global fintech company on a mission to make international money transfers and multi-currency banking accessible and affordable. This Compliance Operations Manager role is based in Hyderabad and focuses on financial crime compliance and regulatory oversight for Wise's APAC entities.
You will review higher-risk customers escalated for Senior Manager approval, working across multidisciplinary teams including FinCrime Operations, Compliance, Product, and Banking functions. Key responsibilities include: making approval decisions on escalated cases; serving as the first point of contact for operational teams on KYC/CDD advisory matters; defining and refining Senior Manager approval escalation criteria for assigned regions; validating issues and participating in incidents related to the approval process; overseeing Enhanced Due Diligence (EDD) decision quality with regular MLRO reporting; monitoring and improving the first-line quality framework for EDD; reviewing EDD training materials for local typologies and regulatory obligations; and driving process improvement initiatives in customer due diligence.
You will collaborate globally with teams across Wise's offices in APAC, Estonia, and London. The role requires deep financial crime compliance expertise, strong investigative skills, and the ability to balance regulatory rigor with customer-centric service delivery. You'll help strengthen Wise's control environment and ensure effective mitigation of financial crime risk while meeting local regulatory obligations in markets including Australia, New Zealand, Singapore, Japan, Malaysia, Indonesia, Philippines, and India.
The ideal candidate has 4+ years of experience in financial crime compliance, KYC/AML operations, or related regulatory functions, with demonstrated expertise in customer due diligence, risk assessment, and compliance program management.
