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N26, a digital banking platform with 7 million customers across 24 markets, is seeking a Compliance and Prevention Associate to join the Complaints Management & Prevention team. Reporting to the Complaints Compliance & Prevention Manager, you will be the operational engine executing regulatory remediation deliverables and ensuring compliance across all markets with a focus on Germany.
Key responsibilities include:
• Remediation Execution: Work directly with auditors, remediation teams, and management to ensure timely delivery of compliance projects and audit findings remediation.
• Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items.
• Case-Level RCA Investigations: Conduct deep-dive root cause analyses across different complaint markets to identify underlying technical, process, or operational root causes.
• Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews.
• Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validate SLA calculations, delay communication triggers, and conflict-of-interest checks.
N26 offers a competitive personal development budget, work-from-home budget, fitness and wellness discounts, language apps, public transportation support, and a relocation package with visa support. You will receive a Premium N26 bank account subscription and access to subscriptions for friends and family. Vacation days vary by location with an additional day of annual leave for each year of service. The role offers high autonomy, access to cutting-edge technologies, and a diverse, international team environment.
REQUIREMENTS:
• Minimum 4+ years of proven experience in compliance controls, assurance, banking operations, or complaints management in the German financial space
• Full working proficiency in German language (required)
• Fluent English (required)
• Professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support
• Practical understanding of the complaint lifecycle under BaFin MaBeschwer, PSD2, and MaComp standards
• Solid working experience with case management and data analysis
• Strong capability to conduct root cause investigations, trace data discrepancies across multi-system environments, and produce clear, structured process documentation
