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Revolut is seeking a Complaints Counsel to join its Legal team, handling customer complaints and disputes for the fintech platform serving 75+ million customers globally. This role sits at the intersection of legal compliance, customer advocacy, and regulatory engagement.
Key responsibilities include conducting internal fact-finding investigations into customer complaints, managing out-of-court dispute resolution, and coordinating with external counsel on litigation matters. You'll draft customer response letters, analyze claims, and prepare case reviews in accordance with local laws and regulations. The role requires representing Revolut before regulators and identifying systemic issues to implement improvements across the organization.
You'll work closely with the Compliance team to provide day-to-day legal advice and collaborate with other departments during investigations. A core part of the mandate is ensuring fair treatment of customers while protecting the company's interests—balancing customer advocacy with strategic risk management. The role emphasizes analytical problem-solving, root-cause analysis, and resourcefulness in obtaining relevant information to resolve disputes effectively.
This is an opportunity to shape Revolut's approach to customer complaints at a high-growth fintech company navigating complex regulatory environments across multiple markets. You'll contribute to building trust and compliance infrastructure as the company scales.
