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Checkout.com is a global fintech platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. We are seeking an Account Manager to nurture and maintain long-term relationships with key accounts, merchants, and partners as we expand globally.
In this role, you will serve as the primary business advisor and point of contact throughout a merchant's pre-, during, and post-integration journey. You will act as the voice of our product and brand ambassador, delivering expertise, education, and mentorship. Success requires business acumen and the ability to communicate and influence at all organizational levels to achieve mutually beneficial outcomes and promote our value proposition.
Key Responsibilities:
- Craft merchant-specific account development plans
- Build high-touch, consultative relationships with merchants through regular, open communication
- Deliver expertise, education, and guidance to help merchants develop comprehensive global payments strategies
- Track merchant project deliverables and maintain accurate records in Salesforce
- Develop deep knowledge of our products, services, and partner networks to address merchant needs
- Collaborate across Sales, Legal, Integration, and Support teams to ensure exceptional merchant experiences
You will thrive in a fast-paced, ambitious environment with real ownership and meaningful work from day one. The hybrid model offers three days per week in-office to support collaboration.
Requirements:
- 6+ years of experience in B2B Account Management, Relationship Management, or Customer Success roles in Fintech and/or Payments industry
- Strategic problem-solving skills with strong project management capabilities
- Knowledge of major e-commerce and payments technologies, key players, and emerging trends
- Customer-driven mindset with ability to establish robust relationships with assigned customer base
- Ability to adapt to changing requirements and balance multiple concurrent opportunities
