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Salary: USD 190,000 - 190,000 / annual
Anthropic is seeking an experienced Commercial Operations Program Manager to build and scale the operational infrastructure that enables the company to maintain velocity as it grows. This is a critical role within the Program Management function, focused on transforming commercial operations into a revenue accelerator.
You will own the end-to-end Commercial Launches program, evolving it from an established motion into a scalable, well-instrumented system that keeps pace with an accelerating product roadmap. Key responsibilities include:
• Lead intake and scoping for a portfolio of launches, translating each into commercial-readiness requirements (pricing, billing, tax, marketplace, compliance, and selling motions) in collaboration with product teams
• Identify bottlenecks in the launch process and drive resolution by proposing and implementing process and system changes, clarifying ownership, and driving completion across partner teams (Product, Engineering, Finance, Legal, GTM)
• Build program components that don't yet exist—launch tiering, readiness criteria, playbooks, templates, SLAs—and develop training to shift the program from late-stage gatekeeper to early-stage partner
• Own major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, metrics) and workflow tooling/automation (intake, tracking, approvals, status) in partnership with Engineering
• Work cross-functionally to design clear interfaces and processes spanning multiple teams
You'll combine strategic thinking with operational excellence, envisioning where the company needs to be in 12 months while building the infrastructure to get there. The role requires both hands-on operational work and the ability to lead and influence across GTM, Finance, Product, and Engineering teams.
Anthropics is a public benefit corporation headquartered in San Francisco, working on reliable, interpretable, and steerable AI systems. The company operates as a cohesive team on large-scale research efforts, valuing impact and communication skills.
REQUIREMENTS:
• 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus)
• Experience building and running new product introduction processes
• Strong working knowledge of billing systems, subscription management, and payments platforms
• Proven track record of building and scaling operational programs in high-growth environments—taking things from 0-1 and then scaling beyond
• Willingness to roll up your sleeves and do operational work while also leading a team
• Experience with automation initiatives and partnering with engineering teams to build operational tooling
• Strong analytical abilities, problem-solving skills, and ability to demonstrate ROI on operational programs
• Excellent cross-functional collaboration skills with ability to influence stakeholders across GTM, Finance, Product, and Engineering
• Adaptability and comfort working in fast-paced, ambiguous environments
• Bachelor's degree or equivalent combination of education, training, and/or experience
• Field of study relevant to the role as demonstrated through coursework, training, or professional experience
