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ServiceNow is seeking a Commercial Growth Account Executive to join its Inside Sales team. This role focuses on strategically prospecting into new accounts, expanding usage within the existing customer base, and ensuring customers derive ongoing value from the NOW Platform. You will manage sales opportunities and business relationships primarily over the telephone with contacts at Small, Mid-Market, and Commercial accounts.
Key Responsibilities:
- Meet or exceed monthly, quarterly, and annual sales objectives
- Manage sales opportunities and relationships with influential contacts at target accounts
- Understand organizational business drivers, challenges, and pain points, mapping ServiceNow solutions to these needs
- Strategically prospect within key verticals to develop new opportunities and pipeline
- Follow the Value Selling sales process to win new business, expand within existing accounts, and ensure contract renewals
- Collaborate with Solution Consultants, Customer Service, Partners, and other extended team members to advance sales cycles
- Provide timely and accurate forecasting, territory plans, and strategic account plans to management
- Work toward daily, monthly, and quarterly KPI metrics including new prospect meetings, pipeline generation, ACV bookings, and renewal rates
- Occasional travel for training and/or meetings may be required
Requirements:
- 1–3 years of experience in a tech sales role with an early track record of new business development and/or account management
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Some experience or exposure to self-sourcing pipeline, ideally including a new logo or cross-sell opportunity you've generated yourself
- Genuine interest in growing revenue within an existing customer base and winning new business
- Good understanding of the sales process with the ability to navigate complex, multi-stakeholder sales cycles
- Strong business acumen and curiosity; ability to learn a customer's strategic priorities and position relevant value
- Excellent presentation, verbal, and written communication skills
- Strong relationship-building skills with customers, prospects, partners, and internal colleagues
- Persistent and dependable, especially with attendance, deliverables, and deadlines
- Coachable with a genuine desire to develop as a full-cycle seller
