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OneTrust is seeking a Collections Specialist to join its Finance & Accounting team in Madrid. The role focuses on maintaining healthy cash flow and strong customer relationships through proactive account management and dispute resolution.
Key Responsibilities:
- Manage a portfolio of domestic and international customer accounts
- Follow up on past-due invoices and resolve payment disputes with clarity and empathy
- Investigate discrepancies, fix payment issues, and reconcile accounts across systems
- Maintain accurate and timely documentation in all systems and tools
- Proactively flag payment risks and collaborate with cross-functional teams
- Deliver professional support to internal and external stakeholders
About the Role:
You will work in a fast-paced environment where organized thinking, calm problem-solving, and clear communication are essential. The role requires comfort working toward targets and contributing to shared team goals. OneTrust operates an office-first culture with expectations of three days per week in office for most roles, though specific flexibility may be discussed with your recruiter.
About OneTrust:
OneTrust is an AI-Ready Governance Platform that enables innovation through responsible data and AI use. The company serves thousands of organizations worldwide with solutions for regulatory intelligence, automation, and connected governance workflows.
Requirements:
- Bachelor's degree in a relevant field
- 2+ years of collections experience, including 2+ years in B2B and subscription-based environments
- Full professional proficiency in English
- Experience communicating directly with customers and maintaining positive relationships
- Strong problem-solving and time-management skills
- Familiarity with Microsoft Office, including Excel for basic reporting
- Experience working with ERP systems
Preferred Qualifications:
- Spanish language skills (highly preferred), plus additional European languages (French, German, Italian)
- Experience with Workday ERP and Salesforce CRM systems
- Familiarity with collections tools (e.g., HighRadius)
- Experience designing, supporting, or improving automation processes
- Technology skills and confidence using AI tools in day-to-day work
- Experience in international environments with multi-regional customers
- Familiarity with ticketing tools such as Jira
- SaaS or technology industry experience
