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Revolut is a global fintech company with 75+ million customers, offering spending, saving, investing, exchanging, and travel products. The Credit team manages the entire product lifecycle of lending features, from backend systems to customer-facing experiences.
As Collections Manager, you will lead the development and execution of compliant, effective debt collection processes for Revolut's retail credit portfolios. You'll own the end-to-end collections workflow, from internal operations to external agency management. Key responsibilities include:
• Designing and documenting compliant debt collection processes and procedures tailored to local regulations
• Ensuring all collections activities comply with applicable laws and regulations in your region
• Managing and optimizing both internal and external collections operations to improve customer contact effectiveness
• Selecting, overseeing, and managing external debt collection agencies while ensuring SLA adherence
• Developing and refining collection strategies to optimize recovery rates
• Improving efficiency across the collections workflow through process optimization and automation
• Managing performance metrics and relationships with third-party service providers
• Identifying and implementing automation opportunities for continuous improvement
You'll need 3+ years of experience in debt collection and recoveries, ideally from a retail bank, fintech, or debt collection agency. Required expertise includes debt portfolio management, debt sales, debt restructuring, and credit products. You must have in-depth knowledge of local debt collection laws and regulations, proven ability to manage third-party relationships, and fluency in English. Experience creating and documenting collections processes is essential.
