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Branch International is a fintech company delivering financial services to the mobile generation across emerging markets (US, Nigeria, Kenya, India). The company uses data science to reduce the cost of financial services and has raised over $100M from top-tier investors including Andreessen Horowitz and Visa.
As a Collections Analyst – Campaign Management & MIS, you will own the day-to-day management of collections campaigns and performance reporting. You will set up and maintain campaigns across collection channels, implement campaign changes based on business decisions, monitor performance, and ensure accurate collections MIS reporting.
Key responsibilities include:
**Collections Campaign Management:** Set up and manage collections campaigns across delinquency buckets, customer segments, and communication channels. Implement campaign changes aligned with collection strategies. Update campaign configurations, customer segments, communication journeys, and schedules. Ensure campaigns launch accurately and on time. Perform validation checks before and after changes to minimize errors. Maintain structured trackers of campaigns and configurations. Coordinate with internal teams and external partners on campaign requirements. Support implementation of new collection strategies, experiments, and pilots through campaign setups. Monitor execution and resolve operational issues proactively.
**Campaign Performance & Analysis:** Track and report collections campaign performance regularly. Analyze performance across delinquency buckets, customer segments, channels, and strategies. Compare against historical trends, benchmarks, and targets. Identify underperforming campaigns and highlight intervention areas. Support the Collections team with data for optimization. Measure impact of campaign changes and new initiatives.
**Collections MIS & Performance Reporting:** Own and maintain regular Collections MIS and performance reporting. Prepare daily, weekly, and monthly reports on overall collections performance. Track performance across delinquency buckets, portfolios, channels, and segments. Build and maintain reports and dashboards for visibility. Ensure accuracy and timely availability of data. Identify trends, anomalies, and performance gaps. Support management reviews with data and analysis. Work toward automating recurring MIS and reducing manual reporting.
**Stakeholder Management & Process Improvement:** Translate business decisions into campaign and reporting requirements. Collaborate with Product, Tech, Data, and Compliance teams. Maintain documentation and SOPs for campaign setup and reporting. Identify opportunities to improve or automate processes. Ensure compliance with internal policies and regulations.
You will report to the Head of Collections, India and work in a mission-driven, fast-paced environment with a global team.
**Requirements:**
Must Have:
- 1+ years of experience in collections, campaign management, MIS, operations, analytics, or similar role
- Strong proficiency in Excel/Google Sheets and working with large datasets
- Strong analytical skills with ability to interpret data and identify trends and performance gaps
- High attention to detail, particularly in campaign configuration and performance reporting
- Ability to manage multiple campaign changes and reporting requirements simultaneously
- Good communication and stakeholder-management skills
- Strong ownership and ability to work independently in fast-paced environment
- Interest in improving processes and automating repetitive activities
Good to Have:
- Prior experience in Fintech, NBFC, lending, or digital collections
- Experience managing customer communication or collections campaigns
- Working knowledge of SQL
- Experience with campaign management/customer engagement platforms
- Experience building automated MIS, dashboards, or performance trackers
