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PDI Technologies is seeking a Cloud Operations Engineer III to join its CloudOps team, supporting managed cloud infrastructure for enterprise customers on AWS. This is a senior operational role requiring ownership of complex, high-impact environments with the ability to work independently and serve as a clear communication point between customers, Professional Services, and the CloudOps team.
You will combine hands-on technical delivery with strong stakeholder communication. Key responsibilities include managing and supporting enterprise customers' cloud infrastructure on AWS, ensuring availability, performance, and security of production environments. You will monitor and respond to alerts via observability tooling, triage and resolve incidents in line with agreed SLAs and SLOs, and lead incident response and root cause analysis (RCA) for complex or high-severity issues, producing clear write-ups and remediation actions.
Additional responsibilities include carrying out change management activities such as deployments, security patching, and infrastructure updates following established change control and CR governance processes. You will administer and optimize AWS database infrastructure (e.g., RDS), including performance tuning, troubleshooting, and exposure/risk remediation. You will support compliance and audit activity (e.g., SOC audits), ensuring operational practices meet security and regulatory requirements, and identify and help deliver cloud cost optimization opportunities.
Communication and stakeholder management are critical aspects of this role. You will communicate clearly and confidently with customers, Professional Services, and internal stakeholders, both verbally and in writing. You will plan, schedule, and run operational and governance meetings, setting clear agendas, driving decisions, and tracking follow-up actions to completion. You will provide regular, well-structured status updates and reporting to the wider CloudOps team, keeping colleagues informed of progress, risks, and changes. You will represent CloudOps professionally in customer-facing forums, translating technical detail into clear, actionable communication for a range of audiences.
You will maintain accurate tickets, documentation, and workaround registers, and help close down accumulated technical debt.
REQUIREMENTS:
- Significant experience in a Cloud Operations, DevOps, or Site Reliability Engineering role, ideally within AWS environments
- Strong working knowledge of core AWS services (e.g., EC2, RDS) and cloud infrastructure operations
- Experience with monitoring/observability tooling, incident management, and change management processes
- Understanding of security patching and compliance/audit processes (e.g., SOC 2)
- Excellent written and verbal communication skills, with the confidence and credibility to lead meetings and communicate outcomes back to the team and to customers
- Strong organizational skills and proven ability to manage competing priorities under your own initiative
- Collaborative team player equally comfortable working independently and knowing when to seek support from the team
- Relevant AWS certification(s) desirable
