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Celonis is seeking an experienced Client Value Partner to lead strategic customer engagements in supply chain and manufacturing. This role sits within the Value Engineering team and serves as the primary accountable lead for customer success with Celonis' most strategic accounts.
As CVP, you will act as a trusted advisor to C-level executives, collaborating to define long-term vision for business transformation using Celonis' process intelligence platform. You will lead cross-functional Celonis teams (Servicing, Product, Engineering) to drive measurable business impact and accelerate platform adoption.
Key responsibilities include: developing and maintaining executive relationships; ensuring engagements are properly resourced; mentoring customers on organizational design and Centers of Excellence maturation; driving end-to-end customer value journeys; resolving escalations; establishing program roadmaps and value plans aligned with customer strategy; organizing customer advisory boards; serving as the voice of the customer internally; and driving customer advocacy at industry events.
You will mentor team members, provide performance feedback, and contribute to playbooks and resources for the broader value engineering organization. The role requires deep industry expertise in supply chain and manufacturing transformation, strong executive communication skills, and the ability to navigate large global organizations.
Required qualifications: minimum 10 years of strategy consulting experience; proven track record driving large-scale transformation programs and process re-engineering in supply chain/manufacturing; deep change management expertise; ability to influence through data and confidence; experience with AI-based transformation is a plus.
