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Celonis is seeking an experienced Client Value Partner (CVP) to join its Value Engineering team and drive customer success within the Digital Technology industry. This is a strategic role focused on ensuring the success and satisfaction of Celonis' most important customers as they realize value from the Celonis platform—a leading process intelligence and AI-driven business operations solution.
As CVP, you will serve as the accountable lead and trusted advisor for strategic customer accounts, engaging with C-level executives to define long-term vision for business transformation using Celonis. You will lead extensive teams of Celonis experts across servicing, product, and engineering to drive measurable business impact and accelerate platform adoption.
Key responsibilities include:
**Accountable Program Lead & Engagement Manager:**
- Develop and maintain strong relationships with C-level stakeholders, embedding Celonis into their strategic objectives
- Ensure engagements are properly staffed with resources from global cross-functional Celonis teams
- Mentor customers on organizational design and Centers of Excellence maturation to increase platform adoption
- Mentor and coach team members, providing guidance and performance feedback
**Driving Customer Value:**
- Own the end-to-end customer value journey from strategy through realization
- Influence key stakeholders through executive communication, product knowledge, and industry expertise
- Establish Celonis program roadmaps and detailed value plans with senior stakeholders
- Resolve customer escalations by orchestrating internal teams efficiently
- Align Celonis delivery to customer strategy, ensuring support for business-critical problems
- Drive value realization and adoption, ensuring high-quality project completion and adoption targets
**Community Builder and Customer Advocacy:**
- Organize and lead customer advisory boards addressing industry-specific challenges
- Act as the voice of the customer within Celonis, ensuring product and service alignment with industry needs
- Drive customer presence at key Celonis and industry events, serving as a thought leader
- Collaborate on innovation and new asset development, contributing to playbooks and resources
**Requirements:**
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within digital technology
- Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations
- Experience with AI-based transformation (strong plus)
- Deep exposure to and experience with successful change management practices
- Ability to navigate large global organizations with persuasion through data, facts, and confidence
- Experience working with internal resources to design, pitch, and sell opportunities with subject matter experts
- Natural, consultative approach when engaging with senior executives
- Strong team player with patient and entrepreneurial leadership style
- Project management skills with ability to organize and manage multiple streams
- Strong communication skills
- Self-motivated, proactive team player able to thrive in fast-paced, collaborative, ambiguous environments
