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Celonis is the global leader in Process Intelligence and Process Mining technology. As a Client Value Partner for Defense & Public Sector, you will be the accountable lead for customer success and trusted advisor to strategic public sector customers, engaging with C-level executives to define long-term transformation visions using Celonis' platform.
You will lead cross-functional Celonis teams (Servicing, Product, Engineering) to drive measurable business impact and accelerate platform adoption. Key responsibilities include developing and maintaining strong relationships with key stakeholders, ensuring engagements are properly resourced, and mentoring customers on organizational design and Centers of Excellence maturation.
You will own the end-to-end customer value journey, influencing stakeholders through executive communication and domain expertise. This includes establishing program roadmaps, resolving escalations, driving value realization, and ensuring high-quality project completion and adoption targets. You will also serve as the voice of the customer internally, organizing customer advisory boards, gathering industry-specific insights, and collaborating on product development alignment.
Additionally, you will build community through customer advocacy, driving presence at key industry events, publishing thought leadership, and contributing to playbooks and resources for the value engineering team.
Required qualifications include a minimum of 10 years in customer success, strategy consulting, or related experience within the public sector. You must have strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations. Deep exposure to change management practices, ability to navigate large global organizations, and proven persuasion skills through data and confidence are essential. Experience with AI-based transformation is a strong plus.
