SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Celonis is seeking an experienced Client Value Partner (CVP) for Defence & Government to lead strategic customer success initiatives within the public sector. This is a key role within the Value Engineering team, responsible for driving data-driven business transformation with Celonis' most strategic government and defence customers.
As CVP, you will serve as the accountable lead and trusted advisor for strategic customer accounts, engaging with C-level executives to define long-term vision for Celonis platform adoption and business transformation. You will lead extensive teams of Celonis experts across servicing, product, and engineering to ensure customer success and satisfaction.
Key responsibilities include:
**Accountable Program Lead & Engagement Manager:**
- Develop and maintain strong relationships with C-level internal and external executives, embedding Celonis into their strategic objectives
- Ensure engagements are properly staffed by leveraging global cross-functional Celonis teams
- Mentor customers on organizational design and Centers of Excellence maturation to increase platform adoption
- Mentor and coach team members, providing guidance and performance feedback
**Driving Customer Value:**
- Own the end-to-end customer value journey from strategy through realization
- Influence key stakeholders through executive communication, product knowledge, and domain expertise
- Establish Celonis program roadmaps and detailed value plans with senior stakeholders
- Resolve customer escalations by orchestrating internal teams efficiently
- Align Celonis delivery to customer strategy, ensuring solutions address business-critical problems
- Drive value realization, adoption, and on-time project completion
**Community Builder and Customer Advocacy:**
- Organize and lead customer advisory boards addressing industry-specific challenges
- Act as the voice of the customer within Celonis, ensuring product and service alignment with industry needs
- Drive customer presence at Celonis and industry events; serve as thought leader at conferences and webinars
- Collaborate on innovation and new asset development; contribute to playbooks and resources for the value engineering team
**Requirements:**
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within Public Sector, Defence, or Government
- Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations
- Experience with AI-based transformation (strong plus)
- Deep exposure to and experience with successful change management practices
- Ability to navigate large global organizations and persuade through data, facts, and confidence
- Experience designing, pitching, and selling opportunities with subject matter experts and practice leads
- Natural, consultative approach when engaging with senior executives
- Strong team player with patient and entrepreneurial leadership style
- Project management skills; ability to organize and manage multiple workstreams
- Strong communication skills
- Self-motivated, proactive team player
- Ability to thrive in fast-paced, collaborative, ambiguous environments with various stakeholders
