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Vida Health is a virtual, personalized obesity care provider combining evidence-based treatment with advanced technology and top-notch healthcare providers (Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches, and Licensed Therapists). The company serves Fortune 100 companies, major national payers, and large providers.
As Client Success Manager for Health Plans/PBM, you will be the primary point of contact for Vida's health plan and pharmacy benefit manager clients, driving client satisfaction and business success throughout the entire client lifecycle. You will own end-to-end client relationships from planning and launch through ongoing management and renewal. Your role bridges internal teams and external partners, requiring strong communication, relationship-building, and strategic business judgment.
Key responsibilities include:
- Serve as the face of Vida to clients, ensuring satisfaction and exceeding expectations across all touchpoints
- Own complete client relationships from planning through renewal
- Conduct qualitative and quantitative analysis to tell Vida's story, value propositions, and impact to both clients and internal leadership
- Identify client priorities, key stakeholder needs, and upsell opportunities
- Present data-driven analysis and strategic recommendations to leadership
- Co-create marketing and engagement playbooks tailored to client profiles
- Lead cross-functional collaboration with product, design, engineering, analytics, sales, and marketing teams to develop solutions addressing client needs
- Manage multiple concurrent client priorities and work-streams using work-plans and strategic prioritization
This is a fast-paced startup role ideal for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about healthcare innovation.
REQUIREMENTS:
- Bachelor's degree minimum
- 5+ years of experience in account management, sales, customer success, or other external-facing roles, ideally in healthtech/healthcare or management consulting background
- PBM (pharmacy benefit manager) experience required
- Familiarity with overall healthcare landscape, including major healthcare legislation and industry companies
- Familiarity with key healthcare administration and payer processes
- Critical thinking skills with ability to analyze data, identify gaps and risks, and work with stakeholders to create and implement recommendations
- Ability to create and utilize work-plans to manage multiple concurrent priorities across work-streams
- Professional written and verbal communication skills; ability to summarize information and present findings to internal and client leadership
- Ability to develop and maintain leadership-level relationships internally and externally
- Self-starter mentality with ability to work independently or in teams; strong ownership mindset
- Comfortable navigating ambiguity with strategic prioritization skills
- Highly organized and collaborative team player
- Proficient with web/mobile technologies, PowerPoint, and Excel
- Passionate about Vida's mission
Note: Applicants must be authorized to work in the U.S. and located in or able to work from a state where Vida is registered. All Vida employees must reside in/work from the U.S.; international work is prohibited.
