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Salary: USD 85,000 - 115,000 / annual
Zocdoc is a leading digital health marketplace helping millions of patients find and book care online. The company is expanding its infrastructure to power access to care across multiple platforms—provider websites, insurance directories, search engines, AI platforms, and more.
As an Enterprise Client Success Manager, you will own the day-to-day success of a portfolio of complex healthcare organizations, serving as a trusted advisor while balancing strategic partnership, commercial outcomes, and operational execution. You will be a value-added consultant, delivering data-driven insights and recommendations that drive successful outcomes for customers. The role requires comfort with challenging conversations, championing new ideas, and appropriately challenging the status quo to advance Zocdoc's most important partnerships.
Day-to-day responsibilities include:
- Managing a portfolio of healthcare customers, balancing proactive engagement with evolving account needs
- Using performance data and customer insights to identify opportunities and influence customers toward actions that improve adoption, utilization, and ROI
- Understanding each customer's business, identifying opportunities to deepen partnerships, and driving toward shared goals
- Leading customer conversations around new products, capabilities, and strategic initiatives
- Partnering across sales, support, technical services, product, and other teams to solve complex customer challenges
- Identifying trends across your portfolio and developing scalable approaches that improve outcomes
You should be commercially minded, excellent at prioritization, comfortable operating at scale, intellectually curious, a courageous communicator, and hungry for collaboration. The ideal candidate understands how to deliver strong customer experience across a large and varied portfolio without treating every account the same.
Requirements:
- 2–4+ years of professional experience in customer success, account management, or another client-facing role where you owned ongoing customer relationships
- Experience managing complexity at scale (sizable book of business or high volume of customers/projects/competing priorities simultaneously)
- Strong commercial skills: ability to connect customer needs to business outcomes, recognize opportunities to create additional value, and influence customers toward action
- Strong analytical and communication skills: comfortable interpreting data, developing a clear point of view, and communicating recommendations confidently to customers
- Excellent judgment and prioritization: ability to distinguish between urgent and important work and focus effort on highest-impact activities
- High ownership: responsibility for moving work forward, navigating ambiguity, and coordinating across teams
- Creative eye for improving both customer experience and internal operations
- Appetite for continuous learning: actively seek feedback and coaching
- Adaptability: comfortable navigating change and helping customers do the same
