SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
WiredScore, founded in 2013, is the leading certification body for digital connectivity and smart building performance, working with over 1,000 global real estate owners and developers across 45 countries. In 2026, WiredScore merged with Meter, a provider of enterprise internet infrastructure, to create an integrated offering for commercial real estate connectivity solutions.
You will join the North American team as a Client Success Manager, owning a strategic portfolio of commercial real estate clients. This is a commercially focused, relationship-led role at the intersection of client success, revenue retention, and account growth.
Key Responsibilities:
Client Retention & Revenue Growth: Own renewal outcomes across your client portfolio, driving strong retention through proactive engagement and strategic account management. Identify and develop upsell, cross-sell, and expansion opportunities across WiredScore's certifications and Meter's connectivity infrastructure solutions. Partner with Business Development and Meter teams to qualify and progress opportunities within existing accounts. Build strategic account plans supporting long-term retention, revenue growth, and deeper partnerships.
Strategic Relationship Management: Develop and maintain strong, multi-threaded relationships with commercial real estate owners, developers, asset managers, and key stakeholders. Act as a trusted advisor, helping clients understand how digital connectivity, smart building technology, and network infrastructure support their commercial and tenant-experience objectives. Lead renewal conversations, strategic business reviews, and executive-level presentations tailored to different stakeholders. Proactively identify client risks, resolve challenges, and ensure clients realize measurable value.
Connectivity & Meter Opportunity Development: Build understanding of Meter's offering and how integrated networking infrastructure addresses connectivity challenges. Identify opportunities within existing accounts where Meter's solutions deliver additional value. Engage clients in discovery-led conversations about connectivity challenges and future requirements. Collaborate with commercial and technical teams to connect client needs with appropriate solutions.
Client Advocacy & Collaboration: Translate technical concepts into compelling, commercially relevant narratives for real estate stakeholders. Work cross-functionally with Business Development, Operations, and other teams to deliver consistent, high-quality client experience. Maintain accurate account information, renewal forecasts, and commercial opportunities in Salesforce. Share market intelligence and client feedback to support growth.
Required Qualifications:
- Proven experience in Client Success, Account Management, or comparable commercial, client-facing role
- Experience in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity, or technology infrastructure
- Understanding of commercial real estate stakeholders (landlords, asset managers, developers, property management teams)
- Demonstrated experience owning renewals, client retention, or revenue-linked account outcomes
- Proven ability to develop strong relationships with senior stakeholders and manage complex client accounts
- Experience identifying commercial opportunities within existing client base (upselling, cross-selling, account expansion)
- Excellent communication, presentation, and relationship-management skills
Desired Experience & Skills:
- Exposure to enterprise networking, internet connectivity, or technology solutions
- Experience leading strategic account reviews, QBRs, and value-based commercial conversations
- Familiarity with Salesforce and structured account planning
- Interest in how technology and connectivity are transforming the built environment
