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Salary: USD 73,000 - 90,000 / annual
WithMe, Inc. is a profitable, fast-growing company delivering technology-powered amenities (PrintWithMe and SipWithMe) to clients nationwide, operating in all 50 states and ranked among the 5000 fastest-growing private companies in the US for three consecutive years.
You will serve as a Client Success Manager, managing a dedicated book of business and acting as the primary point of contact for clients from post-installation through the full lifecycle of their service contracts. This fully remote role focuses on proactive relationship management, retention, and identifying growth opportunities through upsell and cross-sell strategies.
Key responsibilities include:
- Managing client relationships across your portfolio from post-installation through contract lifecycle
- Building strong, proactive client relationships focused on engagement, satisfaction, and retention
- Conducting Quarterly Business Reviews (QBRs), presenting performance insights, and delivering actionable recommendations
- Establishing regular communication cadences with newly onboarded clients and those nearing renewal
- Identifying and addressing risks early to reduce churn and improve retention
- Driving upsell and cross-sell opportunities by presenting tailored solutions and package enhancements
- Monitoring change-of-ownership contract processes to ensure smooth transitions and prevent account loss
- Using Salesforce to track client activity, maintain accurate records, analyze performance metrics, and generate insights
- Collaborating cross-functionally with Operations, Sales, and Marketing to resolve client concerns and escalations
- Representing WithMe in client meetings, conferences, and work events as a strong client advocate
The company emphasizes a healthy work/life balance, remote-first culture, transparent communication, and direct meaningful impact as the organization scales. Employee benefits include equity, comprehensive health/dental/vision coverage, retirement plan with company match, flexible vacation, annual training allowance, and more.
REQUIREMENTS:
- 3–5 years of experience in client success management or account management
- Experience in the multifamily segment is extremely helpful
- Proven ability to build and maintain strong client relationships and resolve issues proactively
- Experience conducting welcome calls, client reviews, creating presentations, and delivering persuasive presentations
- Strong communication, relationship-building, and organizational skills
- Results-driven approach with a track record of supporting retention, upsell, and cross-sell goals
- Extensive experience using Salesforce to manage account data, analyze metrics, and support reporting
- Ability to manage multiple client accounts in a fast-paced, scaling environment
- Bachelor's degree in Business Administration, Marketing, or a related field strongly preferred, or equivalent experience
- Startup or technology-driven company experience is a strong plus
- SaaS sales experience is a strong plus
