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Rebar is building an AI operating system for commercial HVAC, Electrical, and Plumbing. The company has processed tens of thousands of projects across North America, doubled revenue in the first six weeks of 2026, and recently raised a $14M Series A. The company serves top construction firms and is entering a phase of rapid growth with AI-native products.
This is not a traditional CSM role. The Implementation team owns onboarding; this position focuses on post-handoff client relationships, driving adoption, solving day-to-day problems, and ensuring clients realize value from Rebar's software. You will act as part operator, part problem-solver, and part product feedback loop, working directly with clients, the CX team, Sales, Product, and Engineering to ensure the software works in real-world workflows and continuously improves.
Key responsibilities include:
- Serve as a product expert and trusted advisor for clients, from individual users to key stakeholders
- Collaborate with Founders, Sales, Implementation, and Engineering to surface insights, champion the client perspective, and influence the product roadmap
- Maintain client management records in CRM and ticketing/messaging systems
- Conduct proactive outreach to engage clients, improve user experience, and support account growth and contract renewals
- Use data to identify trends, improve user experience, drive product adoption, and reduce churn
- Manage client expectations and escalations with strategic tact and urgency
- Help design and document scalable client success playbooks
A typical day includes responding to 25+ inbound messages and emails with product questions, conducting five video calls with clients to gather feedback and drive adoption, demoing new features for key accounts, and running remote training sessions for new clients or branches.
This role is high-intensity, high-ownership, and high-upside. It is not suited for those seeking a highly structured, low-pressure environment.
REQUIREMENTS:
- 2+ years of experience in customer success, account management, or tech sales
- Love for people and pride in delivering exceptional client experience
- Proactive, confident on calls and video, able to work well under pressure
- Ability to juggle multiple priorities and thrive in a fast-paced environment
- Comfortable with technical products and strong commercial instincts
BONUS QUALIFICATIONS:
- Startup experience (0→1 or 10→100 growth), ideally in construction tech
- B2B SaaS experience, especially in construction or legacy industries
- Hands-on experience with in-person client implementations
