SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: CAD 87,000 - 107,000 / annual
Diligent is seeking an experienced Client Success Advisor to join the Risk & Audit team and drive adoption, retention, and expansion within key accounts on the Diligent One Platform—a leading AI-powered governance, risk, and compliance (GRC) SaaS solution serving over 1 million users and 700,000 board members.
In this role, you will be the strategic bridge between Diligent and enterprise clients, ensuring they realize maximum value from the platform. You will conduct in-depth assessments of client GRC requirements, recommend tailored solutions, and provide expert guidance on configuring and optimizing platform functionality to align with their business processes and objectives. You will collaborate closely with clients on internal roadmaps and governance frameworks, monitor adoption metrics to identify at-risk accounts, and proactively share industry insights and emerging best practices from a subject matter expert perspective.
You will partner internally with Product, Customer Success, Support, and Sales teams to drive continuous platform improvement based on real client use cases. This is a key retention role within Diligent's customer success strategy, requiring you to balance multiple concurrent client engagements while translating complex technical and regulatory concepts into clear business value propositions.
The ideal candidate combines deep GRC domain expertise with consultative client-facing experience, strong analytical problem-solving abilities, and excellent communication skills. You will be highly organized, detail-oriented, and comfortable managing ambiguity in a fast-paced, AI-forward environment. Willingness to travel to client sites is expected.
**Requirements:**
- Minimum 5–7 years of client-facing experience in legal, audit, risk, or compliance industry
- Deep understanding of GRC domain, regulations, industry standards, and software solutions/platforms
- Proven ability to build relationships internally and externally and translate technical concepts into business terms
- Strong analytical and problem-solving abilities; capacity to assess complex business challenges and develop solutions that drive value and automation
- Excellent communication and interpersonal skills; ability to engage stakeholders at all organizational levels
- Highly organized and detail-oriented; ability to manage multiple concurrent engagements and prioritize in a fast-paced environment
- Adaptive mindset with ability to drive meaningful paths to tangible business value for customers
- Willingness to travel to client sites
