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Intellect is a leading mental health benefits platform serving over 4 million people across 100+ countries. The company partners with major employers (Dell, ByteDance, Visa, Shell, McDonald's) and governments to deliver culturally relevant, technology-enabled mental healthcare at scale.
As Client Strategy & Growth Lead, you will own a portfolio of enterprise relationships and be accountable for translating clients' workforce mental health ambitions into effective programmes, measurable outcomes and enduring partnerships. This role sits at the intersection of client strategy, commercial growth and cross-functional execution.
You will move between strategic analysis, senior stakeholder engagement, commercial discussions and detailed implementation. Work includes helping multinational organisations develop mental health strategy, redesigning underperforming programmes, launching Intellect across new markets, building executive business cases, navigating complex renewals and identifying new ways to support clients. You remain accountable from initial problem definition through execution, renewal and expansion.
Key responsibilities:
- Develop sophisticated understanding of each client's organisation, workforce, strategic priorities, stakeholder landscape and commercial context
- Identify the most important workforce mental health challenges Intellect can address
- Translate client priorities into clear strategies, programmes, account plans and measures of success
- Take ownership of important client programmes from problem definition through implementation and measurable outcomes
- Structure ambiguous challenges, identify underlying issues and translate analysis into clear decisions
- Develop practical solutions balancing client needs with clinical quality, operational feasibility, product capabilities and commercial sustainability
- Coordinate across Intellect's clinical, operations, product, technology, data, marketing, finance and commercial teams
- Develop credible relationships across multiple levels of client organisations, including senior executives, HR leaders and operational stakeholders
- Lead substantive business reviews and strategic discussions resulting in useful decisions
- Monitor programme performance, adoption, outcomes, relationship strength and commercial health
- Own long-term health and commercial development of portfolio, including retention, renewal and expansion
- Develop renewal strategies well in advance, covering value demonstration, stakeholder alignment, risk management and commercial positioning
- Identify opportunities to expand Intellect's work across services, employee populations, markets and business units
- Lead or support proposals, commercial discussions and negotiations
- Maintain clear account forecasts, opportunity pipelines, renewal plans and decision timelines
This is an individual contributor role working closely with client, commercial and delivery teams. The company is particularly interested in candidates from management consulting, professional services, strategy, transformation and other demanding environments who want to move from advising organisations to owning client and commercial outcomes directly.
Requirements:
- Approximately 4–8 years of experience in management consulting, professional services, strategy, transformation, enterprise client leadership or another demanding client-facing or operating environment
- Strong structured problem-solving skills; ability to bring clarity to complex, ambiguous or fast-moving situations
- Desire to move beyond recommendations and take direct responsibility for implementation, client outcomes and commercial results
- Commercially minded; comfortable being accountable for retention, renewals, expansion and account growth
- Ability to build credibility with senior external stakeholders while working effectively with delivery teams
- Clear communication skills; ability to produce high-quality analysis, presentations and written work independently
- Resilience under pressure; effectiveness through escalations, setbacks, demanding stakeholders and competing priorities
- Combination of strategic judgement with willingness to work through operational detail
- Ability to influence across functions without relying on hierarchy; knowing when to collaborate, challenge or escalate
- Natural ownership mentality; does not define responsibility narrowly when important outcomes are at risk
- Motivated by sustained ownership, not only short-term projects; prepared to remain accountable after initial problem-solving phase
- Low-ego, adaptable and able to learn complex industry quickly
- Experience in healthcare, mental health, employee benefits, insurance, enterprise technology or multi-market service delivery is helpful but not required
