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Salary: USD 128,000 - 135,000 / annual
Office Hours is an on-demand expert network connecting leading organizations with trusted experts across various knowledge domains. The platform handles screening, compliance, scheduling, and payments, enabling experts to earn income through advisory work, projects, and AI model training.
As Client Solutions Manager, you will own a portfolio of enterprise customers and drive their growth. You will design and execute account acquisition and account expansion strategies while coaching a high-performance team. Your book of business will consist of prominent investment firms in the region.
This is a fast-paced, client-facing role focused on portfolio growth and team development. You will spend most of your time developing growth strategies, executing projects, and coaching top performers. As a Client Solutions leader and first point of contact for clients, you will also collaborate with product and engineering teams to translate customer insights into product improvements.
Key responsibilities include:
- Growing a portfolio of enterprise customers through account acquisition and expansion strategies
- Hiring and coaching top performers while maintaining talent density
- Innovating and improving processes and policies within the Client Solutions department
The company is hyper-growth and profitable, expanding its expert network, launching new offices and products. Customers include fast-growing digital health companies, technology companies, institutional investment firms, consulting firms, and AI labs. Office Hours is backed by top marketplace investors and operators from DoorDash, Airbnb, and Affirm. Headquarters in San Francisco with offices in Brooklyn and Bangalore.
REQUIREMENTS:
- 3-5 years of professional work experience in customer-facing roles
- 1-2 years of experience managing a client-facing team
- Display a "challenge-accepted" mentality
- Passionate about training, coaching, and developing talent
- Ability to inspire and motivate teams to achieve ambitious goals
- Results-driven with ability to identify innovative ways to drive growth
