SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 100,000 - 120,000 / annual
Axuall is a clinical workforce intelligence company that enables healthcare systems, staffing firms, telehealth organizations, and health plans to accelerate clinician onboarding, improve hiring and workforce planning, and maintain accurate provider data. The company is built on a national real-time practitioner data network and is backed by leading healthcare organizations.
As a Client Services Consultant, you will serve as a trusted advisor to healthcare organizations, helping customers improve workflows, adopt Axuall solutions, and achieve measurable outcomes. You will combine healthcare, workflow, and product expertise to understand customer needs, design future-state workflows, guide organizational change, and optimize how customers use Axuall solutions.
Key responsibilities include:
**Workflow & Solution Consulting:** Lead workflow discovery sessions to understand customer processes, challenges, and improvement opportunities. Design and recommend future-state workflows that leverage Axuall solutions and industry best practices. Serve as a subject matter expert applying healthcare and product expertise across engagements. Manage workflow and solution workstreams, coordinating deliverables and dependencies.
**Adoption & Optimization:** Guide customers through workflow and organizational change to drive successful adoption. Develop and lead targeted adoption strategies including training, change management, building customer champions, and using feedback to improve efficiency. Assess utilization, adoption, and customer outcomes to identify improvement opportunities.
**Customer Outcomes & Practice Excellence:** Own the quality and effectiveness of recommendations throughout implementation and optimization. Develop reusable workflow patterns, playbooks, and best practices that scale expertise across engagements. Bring customer insights and recurring challenges back to Axuall to inform product improvements.
Success is measured by your ability to improve customer workflows, drive adoption, contribute to measurable customer outcomes, and apply expertise across multiple engagements.
**Requirements:**
- 5+ years of experience in healthcare technology, consulting, implementation, or customer success
- Healthcare credentialing or provider operations experience strongly preferred
- Strong consulting and solutioning skills with ability to understand complex workflows and recommend practical solutions
- Strong healthcare domain knowledge with ability to develop deep expertise in Axuall products and customer workflows
- Experience guiding customers through workflow transformation, adoption, and organizational change
- Strong analytical, problem-solving, communication, and facilitation skills
- Ability to navigate ambiguity, manage priorities across multiple engagements, and operate with high accountability
