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Salary: USD 120,000 - 160,000 / annual
Knit is an AI-native research agency that helps Fortune 500 brands make confident decisions through deep customer understanding. The company pairs AI-native tooling with world-class researchers to deliver quant and qual insights at scale. Knit recently closed Series B with $60M+ raised and operates with ~80 team members across US offices, headquartered in NYC.
The Client Partner – Tech, Telecom & Media role is a strategic, consultative sales position focused on driving growth in Knit's Tech, Telecom & Media vertical. You will own a portfolio of 10–20 enterprise accounts (a mix of existing and new logos) with the mandate to retain, grow, and expand them across business units and markets. These are fast-moving organizations where insights teams sit close to product, subscriber growth, content, and advertising decisions.
Key responsibilities include:
- Owning and growing a portfolio of 10–20 enterprise accounts in Tech, Telecom & Media, including both existing clients and targeted net-new logos
- Driving renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year
- Uncovering and pursuing new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases (e.g., subscriber acquisition and churn, pricing and plan packaging, content and creative testing, audience segmentation, ad effectiveness, product launches)
- Acting as a strategic advisor to senior Consumer Insights, Audience Research, Product/UX Research, Market Intelligence, and Marketing leaders
- Developing and executing account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth
- Leading commercial negotiations—owning renewals, upsells, and cross-sells in collaboration with Sales Leadership
- Collaborating deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit
- Representing Knit externally at Tech, Telecom & Media conferences, client summits, and industry events
- Maintaining high standards for pipeline integrity, forecasting accuracy, and documentation
Success is measured by net-new revenue, net revenue retention (NRR), renewal rate, and sales excellence (disciplined account plans, accurate forecasts, clear cross-functional collaboration).
The role reports to the Managing Client Partner – Tech, Telecom & Media and does not currently have direct reports. Travel is required for in-person customer meetings and industry conferences, plus 2x annual all-team in-person company events. Ideal start date is February 1, 2027.
REQUIREMENTS:
- 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry
- Direct experience selling into and growing accounts at technology, telecommunications, and/or media & entertainment companies, with a working understanding of how insights teams in these industries partner with Product, Marketing, Content, and Ad Sales
- Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts; specifically seeking individuals who have supported clients at Fortune 500 companies with Insights titles (Chief Research/Insights Officers, VP, director-level and above)
- Experience selling $100K+ contracts to clients at Fortune 500 companies and managing $1M+ Enterprise relationships
- Proven success managing Fortune 500 clients with multi-business-unit complexity
- Consistent track record of hitting or exceeding growth, renewal, or NRR targets
- Experience leading commercial negotiations for six- and seven-figure contracts
- Consultative, discovery-led approach with exceptional listening and problem-solving skills
- Highly organized, with disciplined pipeline and account management
- Strong collaboration skills; adept at leading cross-functional teams across Customer Success, Research, and Product
- Builder's mindset; comfortable navigating ambiguity and energized by shaping processes as the company scales
Nice to haves: Experience with streaming, wireless/broadband carriers, consumer tech, or ad-supported media businesses; familiarity with audience measurement, subscriber lifecycle research, or UX/product research buyers; background in SaaS, AI, or technology-enabled services; experience managing global or multi-market client portfolios; history of success in high-growth or startup environments.
