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Salary: USD 120,000 - 155,000 / annual
Augury is a leading Industrial AI company that helps manufacturers leverage real-time production insights and data to drive efficiency. We are seeking a highly organized, execution-focused Scale Client Partner to manage a large, high-volume portfolio of customers with a focus on retention, renewals, and consistent value delivery.
Unlike traditional enterprise account management roles, this position emphasizes managing a high volume of accounts efficiently through structured processes rather than building deep relationships with a smaller number of customers. You will work alongside Technical Success Managers to oversee the post-sale customer lifecycle, ensuring adoption, measurable value realization, and successful contract renewals.
Key Responsibilities:
- Own a portfolio of up to ~100 accounts across SMB and mid-market segments
- Prioritize engagement based on renewal timing, risk signals, and growth potential
- Manage by exception using dashboards, health scores, and triggers
- Own end-to-end renewal management, including timeline creation, stakeholder alignment, and deal execution
- Maintain accurate, data-driven renewal forecasts with clear visibility into risk, upside, and expected outcomes
- Proactively identify at-risk accounts and drive mitigation plans
- Partner with Sales on pricing, packaging, and lightweight expansion opportunities
- Execute standardized, scalable engagement models (e.g., program reviews, scaled QBRs)
- Communicate clear, repeatable value narratives tied to customer outcomes and usage
- Identify and progress expansion opportunities based on usage signals
- Maintain disciplined use of systems such as Gainsight and Salesforce
- Execute against defined playbooks for renewals and risk management
- Ensure high-quality data hygiene, documentation, and visibility
- Partner with Technical Success Managers, Sales, Support, and Product teams
- Act as central point of coordination for renewal and risk-related activities
- Escalate product or delivery gaps impacting retention in a structured manner
This is a remote position with a preference for candidates located in Eastern or Central US time zones.
Requirements:
- 5–8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments
- Proven track record managing high-volume portfolios with strong retention outcomes
- Experience in renewal ownership and forecasting, with a focus on predictability and risk mitigation
- Background in industrial manufacturing, digital transformation, or process optimization
- Ability to manage many accounts simultaneously by focusing effort where it drives the most impact
- Strong process orientation with comfort executing within structured, repeatable frameworks
- Ability to interpret customer health, usage, and risk signals to drive action
- Understanding of industrial environments and ability to connect technical solutions to business outcomes
- Clear, concise communicator with the ability to deliver value messaging efficiently across a broad customer base
