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Salary: USD 120,000 - 160,000 / annual
Knit is an AI-native research agency that helps iconic brands make confident decisions through deep customer understanding. The company pairs AI-native tooling with world-class researchers to deliver executive, decision-ready insights at scale. Knit recently closed Series B with $60M+ raised and operates with ~80 team members across US remote-friendly offices, with headquarters in NYC midtown.
The Client Partner – Retail, CPG & Pharma role is a strategic, consultative sales position focused on driving growth in Knit's Retail, CPG, and Pharma vertical. You will own a portfolio of 10–20 enterprise accounts (mix of existing and new) with the mandate to retain, grow, and strategically expand them across brands, categories, and markets. These are large organizations with complex category, commercial, and regulatory considerations where insights teams drive decisions from shelf to patient.
Key responsibilities include: owning and growing an enterprise account portfolio; driving renewals and expansion to ensure partnerships grow in scope and value year-over-year; uncovering and pursuing new opportunities within existing and prospective accounts (identifying new business units, teams, and use cases such as shopper journey, packaging testing, assortment strategy, innovation pipelines, brand positioning, and patient/HCP research); acting as a strategic advisor to senior Consumer & Shopper Insights, Category Management, Brand, Commercial Insights, and Market Research leaders; developing and executing account plans that identify whitespace and drive revenue growth; leading commercial negotiations for renewals, upsells, and cross-sells; collaborating deeply with Customer Success, Research, and Product teams to ensure clients realize full value; representing Knit externally at industry conferences and client summits; and maintaining high standards for pipeline integrity, forecasting accuracy, and documentation.
Success is measured by net-new revenue, net revenue retention (NRR) through account expansion, renewal rate, and sales excellence in account planning and forecasting.
The role reports to the Managing Client Partner – Retail, CPG & Pharma and currently has no direct reports. Travel is required for in-person customer meetings and industry conferences, plus 2x annual all-team in-person company events. Ideal start date is February 1, 2027.
REQUIREMENTS:
- 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry
- Direct experience selling into and growing accounts at retailers, CPG manufacturers, and/or pharmaceutical or healthcare companies, with working understanding of how insights teams in these industries support Brand, Category, and Commercial teams
- Experience autonomously owning and leading customer relationships and entering new buying centers within existing enterprise accounts; specifically seeking individuals who have supported Fortune 500 clients at Insights titles (Chief Research/Insights Officers, VP, director-level and above)
- Experience selling $100K+ contracts to Fortune 500 companies and managing $1M+ enterprise relationships
- Proven success managing Fortune 500 clients with multi-business-unit complexity
- Consistent track record of hitting or exceeding growth, renewal, or NRR targets
- Experience leading commercial negotiations for six- and seven-figure contracts
- Consultative, discovery-led approach with exceptional listening and problem-solving skills
- Highly organized with disciplined pipeline and account management
- Strong collaboration skills; adept at leading cross-functional teams across Customer Success, Research, and Product
- Builder's mindset; comfortable navigating ambiguity and energized by shaping processes as the company scales
NICE TO HAVES:
- Experience selling to pharma commercial/market research teams, including familiarity with HCP and patient research and compliance considerations (adverse event reporting, MLR review)
- Familiarity with retailer–manufacturer dynamics, category management, or retail media
- Background in SaaS, AI, or technology-enabled services that drive strategic business decisions
- Experience managing global or multi-market client portfolios
- History of success in high-growth or startup environments where playbooks are still being written
