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Viva.com is Europe's first business-focused bank to revolutionize omnichannel payment acceptance, offering card issuance, lending, and deposit accounts to enterprises across Europe. Licensed by the Bank of Greece and operating under the European FOS regime in 22 EU countries, Viva.com pioneered "Tap on Any Device" technology enabling payments on any device type. The company is now a leading player in the transition to all-in-one commercial solutions through a comprehensive suite of financial services, supported by an ecosystem of 450+ innovative technology partners in hardware and software.
In this Client Operations Representative role, you will drive the promotion and adoption of Viva.com's payment services among merchants and traders. You will present product features and benefits compellingly to prospects, assist with onboarding and account activation, and ensure new clients in your assigned portfolio complete their setup and maintain active service usage. You will monitor and analyze client portfolio performance to identify upselling opportunities, analyze market trends and customer feedback to refine commercial strategies, and escalate complex issues to relevant teams. Additionally, you will provide remote technical and commercial support to existing clients and maintain accurate customer data in the company database.
This is a permanent position (CDI via EOR) offering an attractive performance-based bonus tied to individual and collective objectives, plus comprehensive benefits including meal allowances, 100% employer-covered health and disability insurance, additional paid time off (RTT), birth bonuses, and 100% covered maternity/paternity leave. You'll work within a highly motivated, diverse, fast-paced international fintech team.
**Requirements:**
- Strong verbal and written communication skills
- Fluent English (mandatory)
- Strong organizational skills with ability to manage multiple tasks and issues simultaneously
- Prior experience in banking and payments sector (preferred)
- Negotiation and sales aptitudes with deal-closing capability
- Positive approach to handling objections
