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AppDirect is a subscription commerce platform enabling organizations to sell products through any channel on any device as a service. The company powers millions of subscriptions worldwide and operates with a values-driven culture focused on enabling employees to be seen, be themselves, and do their best work.
The Client Implementation Project Manager (CIM) plays a key role in managing successful implementation of telecommunications and technology solutions for AppDirect clients. This position owns the client implementation experience from order submission through installation and completion, serving as the primary implementation contact for Enterprise and SMB clients throughout the order and installation lifecycle.
Key responsibilities include:
- Serving as the primary implementation contact for Enterprise and SMB clients throughout the order and installation lifecycle
- Managing multiple client implementations simultaneously, ensuring milestones, deliverables, dependencies, and timelines remain on track
- Leading client implementation calls and providing clear, proactive status updates on open orders, risks, technical requirements, and next steps
- Coordinating directly with telecommunications providers, carriers, vendors, sales teams, and internal technical resources
- Tracking and managing orders using internal systems and tools while maintaining accurate and timely documentation
- Reviewing order requirements and technical details to identify potential issues before they impact implementation timelines
- Serving as the first point of escalation for implementation-related client concerns, provider delays, and technical or operational issues
The role requires coordinating across clients, sales teams, service providers, and internal teams to ensure orders remain on track, technical requirements are understood, risks are identified early, and issues are driven through resolution.
REQUIREMENTS:
- Bachelor's degree or equivalent relevant professional experience
- Minimum 3 years of experience in B2B telecommunications implementation services
- Demonstrated experience working with multiple telecommunications products and technologies, such as DIA, broadband, fiber, Ethernet, MPLS, SD-WAN, voice/UCaaS, mobility, managed network services, or related solutions
- Experience working with multiple telecommunications carriers and service providers and managing provider-specific ordering, provisioning, installation, and escalation processes
- Strong technical aptitude with the ability to understand telecommunications terminology, network requirements, service configurations, order details, and implementation dependencies
- Experience managing multiple client orders or implementations through the full lifecycle, from order submission through installation, activation, and completion
- Experience working directly with clients in a professional, client-facing environment
