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Salary: USD 60,000 - 90,000 / annual
PayIt is a fast-growing GovTech company modernizing how residents interact with government services. The company's platform consolidates government services and payments into a unified experience, helping agencies improve customer experience, collect revenue efficiently, and redeploy staff to higher-value work. PayIt has been recognized in the GovTech 100 annually since 2017 and serves agencies across hunting/fishing licensing, DMV, courts, property tax, utilities, tolling, and more.
In this role, you will lead end-to-end SaaS implementation projects with government agency clients. You'll own the complete implementation lifecycle: managing project timelines, gathering business requirements, configuring solutions using PayIt's platform tools, and coordinating with internal teams (engineering, product, PMO). Key responsibilities include developing and iterating prototypes based on client feedback, managing test planning and requirements alignment with the product team, logging and resolving implementation issues, and ensuring configurations meet both client needs and PayIt specifications.
You'll serve as the primary point of contact for clients throughout implementation, supporting platform hygiene (workflows, naming conventions, data organization), proactively identifying configuration and UX issues, and developing training materials for internal teams and clients. You'll maintain comprehensive client documentation and coordinate efforts across multiple stakeholder groups. Upon project completion, you'll facilitate handoff to Client Success, Operations, and Support teams. The role requires 10-20% travel based on project and client needs.
PayIt's culture emphasizes high integrity, drive, grit, aptitude, and team orientation. The company is collaborative, mission-driven, and committed to improving lives through better government service delivery.
REQUIREMENTS:
- 3+ years of professional experience in a software-based organization
- Hands-on experience supporting or implementing applications using web technologies, or working in a client-facing Business or Solution Analyst capacity
- Ability to lead large enterprise implementations across multiple internal and external stakeholder groups
- Proactive, logical, and collaborative problem-solving approach
- Resiliency and ability to manage multiple tasks in a fast-paced, dynamic environment
- Strong technical aptitude with ability to influence clients while managing evolving SaaS requirements
- Experience with the full project management lifecycle, including articulating product roadmaps and deliverables to clients
- Proficiency with project management and collaboration tools (Confluence, Trello, Teams, Slack, Jira, etc.)
- Proficiency with diagram and visualization solutions (Draw.IO, LucidChart, etc.) and Microsoft Office
- Willingness to travel 10-20% as needed
- Flexibility to adapt to and drive process improvements in a growth-stage environment
