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Salary: USD 60,000 - 90,000 / annual
PayIt is a fast-growing GovTech company modernizing how residents interact with government services. The company's platform consolidates government services and payments into a single experience, helping agencies improve customer experience, collect revenue efficiently, and redeploy staff to higher-value work. PayIt has been recognized in the GovTech 100 every year since 2017 and serves agencies across hunting/fishing licensing, DMV, courts, property tax, utilities, tolling, and more.
As Client Implementation Manager, you will lead end-to-end SaaS implementation projects with government agency teams. You'll own the full client implementation lifecycle, including project management, business requirements gathering, platform configuration using PayIt tools, and cross-functional coordination. Key responsibilities include developing and configuring prototypes based on client needs, managing test planning and requirements alignment with Product teams, logging and coordinating implementation issues, and validating deliverables against both client and PayIt specifications. You'll support clients in maintaining platform hygiene (workflows, naming conventions, data organization), proactively identify configuration and UX issues, and serve as the primary handoff point to Client Success, Operations, and Support teams. You'll also develop training materials for internal teams and clients, maintain documentation, and coordinate with multiple stakeholder groups.
This role requires strong project management skills, technical aptitude, and the ability to influence clients while managing evolving SaaS requirements. You'll work in a fast-paced, dynamic environment where flexibility and adaptability are critical. Travel of 10-20% is expected based on project and client needs.
REQUIREMENTS:
- 3+ years of professional experience in a software-based organization
- Hands-on experience supporting or implementing applications using web technologies, or working in a client-facing Business or Solution Analyst capacity
- Ability to lead large enterprise implementations across multiple internal and external stakeholder groups
- Proactive, logical, and collaborative problem-solving approach
- Resiliency and ability to manage multiple tasks in a fast-paced environment
- Strong technical aptitude with ability to influence clients while managing evolving SaaS requirements
- Experience with the full project management lifecycle, including articulating product roadmaps and deliverables in client-facing contexts
- Proficiency with Project Management and Collaboration Tools (Confluence, Trello, Teams, Slack, Jira, etc.)
- Proficiency with Diagram and Visualization Solutions (Draw.IO, LucidChart, etc.) and Microsoft Office
- Willingness to travel 10-20% based on project and client needs
- U.S. work authorization required (no sponsorship available); Canadian applicants with work authorization also welcome
