SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 130,000 - 145,000 / annual
Twin Health is seeking a Senior Manager of Client Growth & Success to lead strategic partnerships with mid-sized enterprise clients (5,000–50,000 covered lives). Twin Health uses AI Digital Twin technology to help people prevent and manage chronic metabolic diseases like type 2 diabetes and obesity. The company has raised over $100 million, including a $53 million Series E in 2025, and is backed by leading VCs including Sequoia, Sofina, and Temasek.
In this role, you will manage a portfolio of mid-sized enterprise clients, serving as a trusted strategic advisor to executive, HR, benefits, clinical, and operational stakeholders. You will be responsible for building deep relationships, navigating complex organizational structures, and aligning cross-functional priorities to maximize program adoption, member engagement, and client outcomes.
Key responsibilities include:
- Managing a portfolio of mid-sized enterprise accounts, balancing time across accounts of varying complexity
- Building and maintaining strategic relationships with multiple stakeholder groups (executive, HR, benefits, clinical, operational)
- Developing deep expertise in Twin Health's programs, clinical operations, and implementation processes to serve as a high-impact consultant
- Providing data-driven, consultative recommendations to improve adoption, engagement, and outcomes
- Preparing and delivering executive business reviews, ROI analyses, and strategic recommendations
- Proactively monitoring client health, identifying risks, and developing mitigation strategies
- Driving adoption and engagement through strategy development and performance optimization
- Owning the full client renewal lifecycle and identifying expansion/upsell opportunities
- Serving as the strategic point of contact, coordinating across Implementation, Clinical, Product, Analytics, Marketing, and Business Development
- Coaching and mentoring Client Growth & Success Managers on best practices and complex situations
You will influence adoption across multidisciplinary stakeholder groups, turn high-performing clients into brand advocates, and drive momentum with clients who default to caution. This role requires strong relationship management, consultative problem-solving, and the ability to operate with urgency while maintaining strategic focus.
Qualifications:
- 6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or similar client-facing role within healthcare or health benefits
- Experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups strongly preferred
- Proven track record of building strategic client partnerships that drive adoption, retention, revenue growth, and long-term business value
- Experience working within matrixed organizations with multiple executive, clinical, operational, and technical stakeholders
- Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles
- Exceptional relationship-building, communication, presentation, and executive influencing skills
- Strong analytical, strategic thinking, and problem-solving abilities with ability to translate data into actionable recommendations
- Demonstrated ability to influence without direct authority and lead cross-functional initiatives
- Highly organized with exceptional attention to detail, accountability, and follow-through
- Comfortable navigating ambiguity while balancing multiple priorities in fast-paced environment
- Collaborative mindset and passion for delivering measurable client outcomes
- Compelling presentation and storytelling skills
- Willingness and ability to travel as needed
- Experience coaching or mentoring colleagues preferred
- Must be US-based and authorized to work for any employer in the US; unable to sponsor or take over visa sponsorship
