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Salary: USD 100,000 - 115,000 / annual
Twin Health is seeking a Manager, Client Growth & Success to own a portfolio of mid-sized employer clients, building strong relationships and driving engagement, retention, and revenue growth. You will serve as the single point of accountability for your client book, acting as a trusted strategic advisor and partner.
Key Responsibilities:
Deliver Strong Client Value: Own and manage a high-volume portfolio of mid-sized employer clients. Build trusted relationships with client and consultant stakeholders, aligning on goals and KPIs. Develop deep expertise in Twin's programs, operations, and growth strategies to advise clients effectively. Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction. Prepare and deliver client reporting, including ROI analysis and business reviews. Proactively monitor client health and mitigate risks to satisfaction and retention. Turn high-performing clients into advocates through success stories, testimonials, and case studies.
Drive Adoption & Engagement: Lead strategies that maximize program adoption and member engagement. Use data insights to refine client strategy and improve outcomes. Partner with Marketing to create lifecycle campaigns and client-facing materials. Support and host client webinars, one-to-many programs, and special initiatives.
Grow Revenue & Renewals: Manage the full renewal lifecycle for your portfolio, ensuring timely, successful outcomes and attainment of renewal quota. Identify, pursue, and close expansion and upsell opportunities. Surface risks to renewal or growth early and partner cross-functionally to resolve them. Maintain accurate, up-to-date pipeline and forecast data in Salesforce.
Lead Cross-Functional Collaboration: Serve as the central contact for client escalations, coordinating resolution across Implementation, Clinical, Product, and other teams. Share client insights with internal teams to inform product improvements. Collaborate with Marketing to develop promotional toolkits and campaigns. Operate with urgency, rolling up your sleeves to meet client needs and business objectives.
About Twin Health: Twin Health empowers people to improve and prevent chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology. The company builds dynamic models of each person's metabolism, drawing on thousands of data points from CGMs, smartwatches, and meal logs. Members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or eliminated medications. Twin has raised over $100 million, including a $53 million Series E round in 2025 led by Maj Invest, and is backed by leading venture firms including Sequoia, Sofina, Temasek, and Peak XV.
Requirements:
- 3+ years of experience in client success, account management, or similar customer-facing role within a SaaS, health, or services-driven organization
- Proven track record of driving client growth, engagement, and retention
- Proven track record of meeting or exceeding renewal and/or upsell quotas
- Exceptional communication and relationship-building skills
- Strong analytical and data storytelling skills
- Experience using data to guide prioritization
- Ability to understand Twin's programs, functionality, and best practices; confident in answering client questions and presenting tailored solutions
- Adept at managing a diverse client portfolio and understanding client culture, priorities, and goals
- Experience managing a high volume of accounts with strong judgment in prioritizing time and effort
- Ability to build and use repeatable playbooks, templates, and one-to-many motions to serve clients efficiently at scale
- Working knowledge of CRM tools (Salesforce preferred) and comfort forecasting renewals and pipeline
- Comfort using data tools and AI to work efficiently
- Strong problem-solving abilities and ability to navigate ambiguity
- Highly organized with excellent attention to detail and follow-through
- Collaborative mindset and passion for making meaningful impact
- Flexibility and agility to work cross-functionally in fast-paced environment
- Ability to travel as needed
- Must be authorized to work for any employer in the U.S.; unable to sponsor or take over sponsorship of employment visa
