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ServiceNow is seeking a Client Director for Telco to lead strategic account management and drive new business with the company's largest existing telecommunications clients. In this role, you will serve as the primary relationship manager between assigned customers and ServiceNow, overseeing executive-level partnerships and leading virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services.
Key responsibilities include:
- Provide strategic leadership and partnership to clients, acting as the relationship bridge between customers and ServiceNow
- Develop and deploy ServiceNow solutions aligned with each customer's strategic business outcomes
- Lead large virtual and matrixed teams to support client initiatives
- Oversee growth of global accounts and coordinate worldwide resource deployment
- Build deep, multi-tiered relationships across client organizations, from project/IT teams through C-suite executives
- Create clear roadmaps and build capabilities across client and ServiceNow teams to ensure outstanding customer experience
- Achieve financial targets for assigned accounts, including licenses, renewals, and professional services revenue
- Travel up to 50% depending on geography and region
ServiceNow is an AI-native platform serving 85% of the Fortune 500, helping organizations work smarter and faster through AI-powered automation and workflow optimization.
Requirements:
- 10+ years of experience in client management with proven ability to align account strategies to revenue opportunities
- 5+ years as a Client Director or equivalent role, with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations
- Demonstrated track record of exceeding sales targets
- Experience leading virtual or matrixed teams
- Understanding of broad, macro-level business IT needs for prospective clients
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
