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ServiceNow is seeking a Client Director to manage and grow relationships with some of the company's largest existing accounts. In this role, you will serve as the strategic relationship manager and executive liaison for assigned accounts, overseeing virtual teams that include Solution Sales, Solution Consulting, Support, and Professional Services.
Key responsibilities include:
- Provide strategic leadership and partnership to clients, acting as the primary relationship manager between customers and ServiceNow
- Lead cross-functional virtual teams to develop ServiceNow solutions aligned with each customer's strategic business outcomes
- Oversee global account growth, including development and deployment of worldwide resources
- Build deep, multi-tiered relationships across client organizations, from project and IT teams through C-suite executives
- Develop clear roadmaps and build capabilities across client and ServiceNow teams to ensure outstanding customer experience
- Achieve financial targets for assigned accounts, including licenses, renewals, and professional services revenue
This is a high-touch, relationship-driven role focused on enterprise account management and revenue growth with ServiceNow's most strategic customers. You will work with significant autonomy while collaborating across multiple internal teams to deliver integrated solutions.
Requirements:
- 10+ years of experience in client management, aligning account strategies to revenue opportunities
- 5+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management (within software or IT sales organizations)
- Demonstrated experience exceeding sales targets
- Experience leading virtual or matrixed teams
- Understanding of broad, macro-level business IT needs for prospective clients
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Willingness to travel up to 50% depending on geography and region
