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Salary: USD 174,180 - 197,500 / annual
ServiceNow is seeking a Client Director for Health Life Sciences to drive new business and manage strategic relationships with the company's largest existing accounts in this vertical. You will serve as the primary relationship manager between customers and ServiceNow, overseeing executive engagement and leading virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services.
Key responsibilities include:
- Providing strategic leadership and serving as the relationship bridge between customers and ServiceNow
- Developing ServiceNow solutions aligned with customers' strategic outcomes
- Managing all executive-level relationships with assigned clients
- Overseeing worldwide account development and deployment of resources across geographies
- Building multi-tiered relationships from project/IT teams through C-suite executives
- Creating clear roadmaps to enhance customer experience and promote capabilities
- Achieving financial targets for assigned accounts, including licenses, renewals, and professional services revenue
ServiceNow is an AI-native platform serving 85% of the Fortune 500, positioning itself as an AI control tower for business reinvention. The role offers the opportunity to work with enterprise clients on transformative technology initiatives.
Requirements:
- 7+ years of client management experience with account strategy aligned to revenue opportunities
- 2+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management (within software or IT sales organizations)
- Demonstrated experience achieving sales targets
- Experience leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for prospective clients
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)
- Willingness to travel up to 50% depending on geography/region
