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Salary: USD 289,600 - 398,200 / annual
Uniphore is seeking a Client Director to own and grow one of its largest enterprise relationships—a global energy sector account with complex, multi-division operations spanning engineering, R&D, and technology innovation. You will serve as the primary point of contact for this direct enterprise customer, deepening adoption of Uniphore's AI platform across their organization and driving expansion through renewals, upsell, and cross-sell opportunities.
As Client Director, you will build and execute a multi-year account strategy for a managed account with ARR between $1M–$30M+. You own the full account lifecycle from onboarding and adoption through renewal, expansion, and negotiation. Your target is to deliver $2M–$4M in expansion ARR annually through upsell, cross-sell, and whitespace identification. You will develop ROI-driven quarterly business reviews (QBRs) that earn continued executive and board-level sponsorship, positioning yourself as the "CEO of the account."
Key responsibilities include orchestrating cross-functional teams (Solutions Engineering, Customer Success, Product, Legal) to drive adoption and expansion; tracking adoption, usage, and product trends to surface opportunities and defend against churn; and maintaining accurate forecasting and pipeline visibility in Salesforce.
You bring 10+ years of enterprise SaaS/technology account management or sales experience with consistent quota and retention attainment. You have 5+ years managing C-suite relationships in F500/G2000 accounts and a proven track record growing accounts to $2M+ ACV / $10M+ TCV through renewals and expansion (not net-new acquisition). Experience in AI/ML, SaaS, cloud, or data platforms is required; experience within Energy, Oil & Gas, or other complex industrial/engineering-driven enterprises is ideal. You are proficient in MEDDPICC, Challenger, or Command the Message methodologies and have a Bachelor's degree with Salesforce proficiency. Willingness to travel as needed to support the account on-site is expected.
