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ServiceNow is seeking a Client Director to drive new business and manage strategic relationships with the company's largest existing accounts. In this role, you will serve as the primary relationship manager between ServiceNow and assigned enterprise clients, overseeing executive-level engagement and leading virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services.
Key responsibilities include:
- Providing strategic leadership and acting as the relationship manager between customers and ServiceNow
- Managing all executive relationships with assigned accounts and building multi-tiered relationships from project/IT teams through C-suite level
- Developing ServiceNow solutions aligned with customers' strategic outcomes in collaboration with solution teams
- Overseeing worldwide account development, including deployment of global resources
- Creating clear roadmaps and building capabilities to ensure outstanding customer experience
- Achieving financial targets for assigned accounts, including licenses, renewals, and professional services revenue
- Leading virtual and matrixed teams to support client success
This is a high-impact role requiring deep account management expertise and the ability to navigate complex, multi-stakeholder environments at Fortune 500 companies. You will travel up to 50% depending on geography and region.
Requirements:
- 7+ years of experience in client management and aligning account strategies to revenue opportunities
- 2+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations
- Demonstrated experience achieving sales targets and leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for prospective clients
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)
- Willingness to travel up to 50%
