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As Client Director at ServiceNow, you will drive new business and manage strategic relationships with ServiceNow's largest existing accounts. You will serve as the primary relationship manager between customers and ServiceNow, overseeing executive-level engagement and leading virtual teams comprising Solution Sales, Solution Consulting, Support, and Professional Services.
Key responsibilities include:
- Providing strategic leadership and guidance to assigned clients
- Managing all executive relationships between ServiceNow and your assigned accounts
- Developing comprehensive ServiceNow solutions aligned with each customer's strategic business outcomes
- Overseeing worldwide account development, including deployment of global resources
- Building deep, multi-tiered relationships across client organizations, from project/IT teams through C-suite executives
- Creating clear roadmaps and building capabilities across client and ServiceNow teams to deliver exceptional customer experiences
- Achieving financial targets for assigned accounts, including licenses, renewals, and professional services revenue
- Leveraging AI-powered tools and insights to enhance client outcomes and work processes
This role requires managing multi-million-dollar account portfolios and driving revenue growth through strategic account planning and executive relationship management. You will work with a distributed, flexible work model and may travel up to 50% depending on geography and region.
Requirements:
- 7+ years of experience in client management and aligning account strategies to revenue opportunities
- 2+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management (within software or IT sales organizations)
- Demonstrated experience achieving sales targets
- Experience leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for prospective clients
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Willingness to travel up to 50% depending on geography/region
