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Salary: USD 95,000 - 115,000 / annual
Impiricus is an AI-powered Agentic Commercialization Platform for Healthcare that helps life sciences teams understand physician intent and coordinate clinical and commercial resources. The company has built a trusted network of over one million opted-in healthcare professionals and offers products including ION, Pulse, Spark, and Ascend.
You will be the first dedicated client services hire for DocUpdate, supporting Curated—a physician engagement and matchmaking platform that connects physicians with meaningful non-clinical opportunities including advisory boards, consulting engagements, market research, expert calls, and professional collaborations. Your clients will span legal, AI labs, technology companies, medtech, CROs, biotech, locum tenens, staffing, health systems, IDNs, and industries outside pharma.
As the primary relationship owner, you will manage the complete client lifecycle from intake through delivery, serving as the bridge between clients and the Curated operations team. You will also partner day-to-day with Impiricus's internal client services teams who bring pharma programs onto Curated. This is a ground-floor role with no existing playbook—you will help define how intake, onboarding, communication standards, escalation, and reporting work.
Key responsibilities include: building trusted, long-term relationships with a portfolio of Curated clients; guiding clients through the full program lifecycle from scoping through physician sourcing, scheduling, delivery, and follow-up; proactively communicating project updates, timelines, and risks; partnering with internal operations teams to coordinate physician recruitment, scheduling, and compensation; managing multiple concurrent engagements across different industries; coordinating cross-functional communication between Operations, Product, Finance, Legal, and Compliance; monitoring project health and resolving issues proactively; maintaining accurate documentation in CRM and project management systems; defining repeatable playbooks, templates, and tooling to enable scaling; and serving as the voice of the client inside the company to shape product and platform offerings.
You will demonstrate leadership potential with the opportunity to grow into a people leadership role as the business scales.
**Requirements:**
Required:
- Bachelor's degree or equivalent combination of education and relevant professional experience
- 5+ years of experience in Account Management, Client Success, Customer Success, Strategic Accounts, or related client-facing role
- Experience within healthcare technology, medtech, digital health, SaaS, marketplaces, or another complex B2B environment
- Proven ability to manage multiple client relationships simultaneously across different industries while delivering exceptional customer experiences
- Strong project management and organizational skills with ability to prioritize competing demands
- Excellent written and verbal communication skills with strong executive presence
- Record of ownership: have built or improved a process, program, or team function without being asked; comfortable in fast-paced, evolving environment with limited structure
- Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management systems
Preferred:
- Experience supporting clients across healthcare, medtech, biotech, AI, legal, staffing, or life sciences organizations
- Familiarity with expert networks, market research, advisory boards, or other physician engagement models
- Experience working with Integrated Delivery Networks (IDNs) or health systems
- Experience collaborating across Sales, Operations, Product, and Finance, or serving internal teams as customers
- Previous experience helping build or scale client-facing processes or a client services team within a growing organization
