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Celonis, a global leader in Process Intelligence and Process Mining technology, is seeking an experienced Client Account Lead (Client Value Partner) to drive strategic customer success and transformation initiatives. This is a hybrid role based in the Munich or Bonn region, requiring native-level German proficiency.
You will serve as the accountable lead and trusted advisor for Celonis' most strategic customers, particularly in the logistics and transportation sector. Your primary responsibilities include:
**Engagement Leadership & Relationship Management:**
Develop and maintain strong relationships with C-level executives, embedding Celonis into their strategic objectives. Ensure engagements are properly staffed by leveraging cross-functional Celonis teams (Servicing, Product, Engineering). Mentor customers on organizational design and Centers of Excellence maturation to drive platform adoption. Coach and mentor team members while providing performance feedback to managers.
**Customer Value Delivery:**
Own the end-to-end customer value journey, from initial strategy alignment through value realization. Influence key stakeholders through executive communication, product knowledge, and industry expertise. Establish program roadmaps and detailed value plans with senior stakeholders. Resolve escalations efficiently and drive delivery alignment to customer business-critical objectives. Ensure high-quality, on-time project completion with strong client satisfaction and adoption metrics.
**Community Building & Advocacy:**
Organize and lead customer advisory boards addressing industry-specific challenges. Act as the voice of the customer internally, ensuring product development aligns with customer needs. Drive customer presence at Celonis and industry events as a thought leader. Collaborate on innovation and new asset development, contributing to playbooks and resources for the broader value engineering team.
**Required Qualifications:**
Minimum 12 years of customer success, strategy consulting, or related experience in production, manufacturing, or similar industries. Proven track record driving large-scale transformation programs and process re-engineering engagements. Crucial experience with logistics clients and processes. Deep expertise in change management practices and ability to navigate complex global organizations. Experience with AI-based transformation is a strong plus.
