SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Reserv is a venture-backed insurtech (founded 2022, backed by Bain Capital and Altai Ventures) building AI and automation technology to modernize claims handling. As Claims Manager for Bodily Injury, you will lead a team of claims professionals managing multiple lines of business (general liability, commercial property, auto with bodily injury focus) across several client accounts. You will drive operational effectiveness by leveraging technology and analytics to improve efficiency and performance while maintaining high quality standards and regulatory/contractual SLA compliance.
Key responsibilities include: managing a team of adjusters across multiple LOBs; implementing and maintaining best practices for claim intake, investigation, evaluation, settlement, and recovery; monitoring claims data to identify trends and process improvements; ensuring accurate claim reserving; developing fraud mitigation strategies; fostering a positive team environment and executing performance management; collaborating with internal teams (Account Management, Compliance, Claim Operations) on escalated issues; maintaining relationships with external stakeholders (policyholders, agents, brokers, legal representatives); and preparing comprehensive claims reports and metrics for clients.
You will be a subject matter expert in commercial transportation and bodily injury claims with deep technical knowledge of coverage and litigation. You are tech-oriented, passionate about building a tech-driven claims organization, and excited by the prospect of leveraging technology and analytics to solve long-standing industry problems. You exercise empathy and patience, challenge the status quo, and have a sense of urgency balanced with work-life balance.
Location: Fully remote, but candidates must reside in an eligible U.S. state (excluding California, Alaska, Hawaii, U.S. territories, or outside the United States) throughout employment.
Requirements:
- Active insurance adjuster's license (designated or home state)
- Bachelor's degree in insurance, business administration, or related field (relevant certifications such as CPCU or AIC are a plus)
- 10+ years of insurance claims management experience in multiple lines of business, with preference for property, general liability, and/or auto with bodily injury experience
- 5+ years of management experience, with preference for remote management experience
- Comfortable with technology and ability to evolve claims systems and processes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and strong accountability in handling confidential and sensitive information
